Telecaller

Job Description

Minimum-10+2 (With English first or second language); Computer literacy, Proficiency in use of MS office & eMailing.

Good Communication in English and Hindi 

To Maintain records of contacts, telephoned and emailed to respond to

correspondences from customers and save them in electronic form.

Recorded names and information of clients contacted and the result of the contact Maintain customer information in client database.

Screening calls and taking appropriate actions when needed Develop a working relationship with other professional groups.

Determination and the drive to work towards company’s improvement Dedicated to excellent customer service care.

Conduct client or market surveys in order to obtain information about potential customers

Explain products or services.

Respond to all customer inquiries and complaints.

Answered telephone calls from potential customers who have been solicited through advertisements

The ability to really listen to customers is so crucial for providing great service for a number of reasons.

Confidence & active.

Interview Detail